Account & Billing

Managing Your Account

• Can I change the Account Owner?
• How do I set a user’s permissions?
• How do I use two factor authentication (2FA)?
• What happens when credits run out?
• What are the Account and Server API Tokens, and SMTP Tokens?
• Best Practices for Account Security
• How can I cancel my account?
• How do I transition from the Heroku add-on to a stand alone account?
• Heroku Deprecation FAQ
• Is there a limit to how many servers or users that I can have?
• Can you have more than one account API token at a time?

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Security & Infrastructure

• Is Postmark secure and redundant?
• IPs for Firewalls
• Responsible Disclosure Policy
• Is Postmark HIPAA Compliant?
• Privacy Policy
• GDPR FAQ
• How long are Inbound and Outbound messages stored in activity?

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Billing

• How does Monthly Pricing work?
• How do I switch from a Credits based account to a Monthly Plan?
• What is a "Legacy" plan at Postmark?
• Do you accept PayPal?
• Does Postmark Have Monthly Plans/Pricing?
• How do I customize a receipt, generate PDF receipts, & add additional email addresses for receipts?
• What happens when credits run out?
• How do I switch from a Credits based account to a Monthly Plan?
• Pricing & Billing FAQ
• Postmark Invoices Explained
• Postmark retired credits on July 5, 2023
• How to pause your monthly billing

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